Refund & Cancellation Policy

For the purposes of this Policy, the following terms shall apply:

• "Foundation" refers to JanKavach Foundation, the entity operating this platform.
• "Petitioner" refers to any individual who has made a payment or contribution through the platform, whether in connection with a case filing or otherwise.
• "Administrator" refers to the internal accounts and operations team responsible for reviewing and processing refund requests.
• "Advocate" refers to the legal counsel assigned to a Petitioner's case, where applicable.

This Policy applies to all payments made through the Foundation's official payment gateway and does not extend to third-party or offline transactions not verifiable by the Administrator.

Each refund request is assessed by the Administrator on a case-by-case basis. The Foundation is under no obligation to approve a refund and reserves the right to decline any request at its sole discretion, particularly where a tax receipt has already been issued in respect of the transaction. Requests are typically considered only under the following circumstances:

• Technical Error: A duplicate transaction resulting from a payment gateway malfunction or repeated submission.
• Incorrect Amount: The Petitioner can demonstrate that the amount transacted materially exceeds the amount intended (e.g., ₹10,000 entered in place of ₹1,000).
• Unauthorized Transaction: The payment instrument was used without the account holder's consent, subject to verification by the issuing bank.

Under the Income Tax Act, 1961, once a receipt (Form 10BE / 80G Certificate) has been generated and reported against a Petitioner's PAN, the underlying transaction cannot be reversed by the Foundation.

A Petitioner seeking a refund under the eligibility criteria above must submit a written request to the Administrator within 7 days of the transaction date.

Email: support@jankavach.org

Subject Line: "Refund Request – [Transaction ID]"

The request must include the following particulars:

• Date of transaction
• Amount transacted
• Transaction ID / payment reference number
• Grounds for the refund request
• Supporting evidence of deduction (bank statement excerpt)

Upon receipt of a complete request, the following timeline applies:

• Verification: The Administrator will verify the claim within 3 working days of receipt.
• Disbursement: Where approved, the refund is issued solely to the original payment instrument used for the transaction.
• Credit Period: Depending on the issuing bank or card network, funds may take 7 to 15 working days to reflect in the Petitioner's account.

Where a Petitioner disputes a transaction outcome, or where a payment was deducted without confirmation from the gateway, the matter should be raised with the Administrator without delay via the channels below.

Helpline: +91-98765-43210 (Monday–Friday, 10:00 AM – 6:00 PM IST)

Grievance Officer: Requests unresolved within 15 working days may be escalated in writing to the designated Grievance Officer at the email address above, quoting the original Transaction ID.