Donor Transparency

Refund Policy

We value every contribution. Here is how we handle accidental donations and cancellations.

Effective Date: November 26, 2025

1. General Policy

JanKavach Foundation institutes a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent.

However, as an NGO, we expect that all donors will exercise due care and diligence while making donations. JanKavach is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has already been issued.

2. Eligibility for Refund

We will examine each refund request on a case-by-case basis. Refunds are typically granted only under the following specific circumstances:

  • Technical Error: If a duplicate transaction occurred due to a server glitch or double-click.
  • Incorrect Amount: If the donor intended to donate a certain amount but accidentally entered a higher amount (e.g., ₹10,000 instead of ₹1,000).
  • Unauthorized Use: If the payment was made using a stolen credit card or without the account holder's consent (subject to bank verification).

3. Tax Exemption (80G) Impact

Under Indian Income Tax rules, once a donation receipt (80G Certificate) is generated and submitted to the government authorities, we cannot reverse the transaction.

Important: If you have already received your Form 10BE or 80G receipt for the fiscal year, a refund cannot be processed as the tax benefit has already been registered against your PAN.

4. How to Request a Refund

If your case falls under the eligible criteria, please submit a written request via email within 7 days of the transaction.

Email: support@jankavach.org

Subject Line: "Refund Request - [Transaction ID]"

Please include the following details in your email:

  • Date of Donation
  • Amount Donated
  • Transaction ID / Payment Reference Number
  • Reason for Refund
  • Proof of deduction (Bank Statement screenshot)

5. Processing Timeline

Once your request is received and verified:

  • Verification: Our accounts team will verify the claim within 3 working days.
  • Refund Execution: If approved, the refund will be initiated to the original payment method only.
  • Credit Period: Depending on your bank or credit card issuer, it may take 7 to 15 working days for the amount to reflect in your account.

6. Disputes & Queries

For any confusion regarding the payment gateway or if the transaction failed but money was deducted, please contact us immediately.

Helpline: +91-98765-43210 (Mon-Fri, 10 AM - 6 PM)